What forms of payment/credit cards do you accept?
We accept VISA, Mastercard through our Moneris payment gateway and PayPal payments. With Paypal you may also pay with AMEX, Discover and direct debits from your bank account with their Echeck feature.By clicking on a photo or the title of a product on the category pages, will open a product page that will show you complete details on any product.
What taxes do I have to pay?
Shipments anywhere within the 48 continental United States including Alaska & Hawaii are not billed tax.
If I'm shipping outside the US will there be any other tax or duty fees?
International buyers outside the US are fully responsible for paying all customs duties and/or taxes which may be assessed as a result of this transaction for your country. Please check with your government website for these import duty and tax fees.all of the varieties and different sizes in our inventory are shown with an individual listing page for most of the products.
Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.After you click the place order button you are directed to a confirmation page that will give you order details including your order number.
Can I pick up my order at the warehouse or head office?
Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied with your purchase you may return it. See our return policy for details.International buyers outside the US are fully responsible for paying all customs duties and/or taxes which may be assessed as a result of this transaction for your country.
What if I want to make a change or cancel after I've placed my order?
Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept. There is a small window of time that allows for alterations. Call our customer service for these requests. You usually have until the end of the day for an alteration to your order.Once you have added all your items to the cart and are ready to checkout your credit card or PayPal information will be attained. Once the order is placed the payment is pre authorized only until the order is shipped. If you are placing an order with paypal, the payment is sent to us instantly unless you use their Echeck service which can take up to 10 days to clear. Inventory is not held for Echeck payments. - 15634
We accept VISA, Mastercard through our Moneris payment gateway and PayPal payments. With Paypal you may also pay with AMEX, Discover and direct debits from your bank account with their Echeck feature.By clicking on a photo or the title of a product on the category pages, will open a product page that will show you complete details on any product.
What taxes do I have to pay?
Shipments anywhere within the 48 continental United States including Alaska & Hawaii are not billed tax.
If I'm shipping outside the US will there be any other tax or duty fees?
International buyers outside the US are fully responsible for paying all customs duties and/or taxes which may be assessed as a result of this transaction for your country. Please check with your government website for these import duty and tax fees.all of the varieties and different sizes in our inventory are shown with an individual listing page for most of the products.
Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.After you click the place order button you are directed to a confirmation page that will give you order details including your order number.
Can I pick up my order at the warehouse or head office?
Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied with your purchase you may return it. See our return policy for details.International buyers outside the US are fully responsible for paying all customs duties and/or taxes which may be assessed as a result of this transaction for your country.
What if I want to make a change or cancel after I've placed my order?
Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept. There is a small window of time that allows for alterations. Call our customer service for these requests. You usually have until the end of the day for an alteration to your order.Once you have added all your items to the cart and are ready to checkout your credit card or PayPal information will be attained. Once the order is placed the payment is pre authorized only until the order is shipped. If you are placing an order with paypal, the payment is sent to us instantly unless you use their Echeck service which can take up to 10 days to clear. Inventory is not held for Echeck payments. - 15634
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